Privacy Policy

1. Introduction

LT Surface Co. (“we,” “us,” or “our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or submit a quote request through our online form.

2. Information We Collect

We collect the following personal information when you fill out our quote request form:

• Contact details: First name, last name, phone number, and email address.
• Property information: Your address so we can assess travel distance and provide accurate estimates.
• Service preferences: The type of service requested, your preferred service date, and any additional message or instructions.
• Technical data: Browser type, IP address, and device information collected automatically for website security and performance.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote request and provide accurate service estimates.
• Schedule and confirm appointments.
• Communicate with you about your service, including arrival times and any changes.
• Send follow-up communications related to the service you requested.
• Maintain records for billing, accounting, and legal compliance.
• Improve our website functionality and customer experience.

4. How We Store and Protect Your Data

Your personal information is stored securely using industry-standard cloud infrastructure. Specifically:

• Data is stored in encrypted databases hosted by our backend service provider.
• All data transmission between your browser and our servers uses TLS/SSL encryption.
• Access to your data is restricted to authorized personnel only.
• We do not sell, rent, or trade your personal information to third parties.

5. Third-Party Services

We use the following third-party services to operate our website and manage your data:

• Hosting & Database: Our backend and database services are provided by a secure cloud infrastructure provider.
• Analytics: We may use analytics tools to understand website traffic and improve user experience.
• Email: We use email services to send confirmations and respond to inquiries.

These providers are contractually obligated to protect your data and may only process it for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For quote requests, we typically retain your data for up to two years to maintain service records and respond to any follow-up inquiries. You may request deletion of your data at any time (see “Your Rights” below).

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our website.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Withdrawal of consent: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.